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Help and Support





My Account

User Roles

  • What is the difference between the administrator, purchaser and viewer roles?
    • Administrator - responsible for new user creation, assigning user roles and verifying/approving account access.

    • Purchaser - allows for order creation, access to current pricing, view order history, track shipments and print invoice copies.

    • Viewer - allows access to view order history, track shipments, and print invoice copies.

Order Status

Order Tracking

Item not available

  • The item I want to order is not available or does not show up in the catalog.
    • The product may not be available on myorders.medtronic.com. Products currently available on the site include:

      • Cardiac Rhythm Disease Management (Pacemakers, defibrillators, etc.)

      • Structural Heart (Heart valves, rings, bands, cannulae, perfusion products, etc.)

      • CardioVascular (Stents, balloons, catheters, etc.)

      • Neuromodulation (Pain pumps, stimulators, gastrointestinal products, or Lioresal)

      • Ear, Nose, and Throat Products (Nasal packing, sinus surgery, balloons)

      • Neurosurgery Products (Tools and attachments, shunts, valves, catheters)

      • Advanced Energy Products (PlasmaBlades, Monopolar Sealers)

      • Navigation (Spheres, trackers, drapes)

    • If the item you are looking for falls within one of these categories, it's possible the item is obsolete and has been discontinued. If you need further assistance locating a product, please Contact Us.

Business Hours

Overnight Orders

Returns or Repairs

  • How do I request a return or repair for a product?
    • Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Request Return button and fill out the form. Provide details in the Reason for Request section to ensure Customer Service has enough info to research and process your request. All Return or Repair Requests are subject to the Medtronic Return Policy.

Order Discrepancies

Pending PO

  • I have an order labeled PO Pending, what does that mean?
    • An order has been placed based on a recent procedure but no PO was given (typically done when an item is billed from consignment or Sales Representative inventory so replacement items can be shipped).

    • If you would like to submit a PO for a Pending order, go to My Dashboard and click on Enter POs Pending under Quick Links. This will filter your order history to show only pending PO orders. Locate the order in the list and click "Enter PO" to key in the PO number and then click Apply.

    • You can also enter a PO for a specific order by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click "Enter PO" to key in the PO number and then click Apply.

Invoices

  • How do I obtain a copy of an invoice?
    • Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Invoices tab to view a list of invoices available for download (PDF files).

    • You can also submit a request for Multiple Invoices on the View Orders tab on My Dashboard using a date range or list of order numbers.

  • Why do I get a 'This webpage is not available' message when I click on a link to view an invoice?
    • This issue is with a Chrome Frame plugin installed machine. On such a machine, when you click on the Invoice link for the first time, it will display this error message. If you navigate back to the previous page and click the link a second time, it should open up the invoice. This Chrome Frame plugin is no longer supported by Google, but some users may still have it installed on their machine.

Notifications

Check Out

PC Requirements

  • Windows 7 or newer
  • Active Internet Connection
  • Recommended Current versions of Chrome or Safari, Internet Explorer version 11 or higher

'Site is Not Approved' Error Message

  • Why do I get a 'this site is not approved'error message when I try to visit Medtronic Connect?
    • Some browsers may have security in place to block certain websites until you add them to your approved list. To add the site to your approved list, open your browser and got to Internet Options. Add the following URLs to the list of trusted sites:

    • URL Domain
      http://manuals.medtronic.com/manuals/search medtronic.com
      https://myorders.medtronic.com
      http://www.medtronic.com/
      https://gcssp.assets.medtronic.com/
      http://www.apps.ups.com/ ups.com
      https://tools.usps.com/
      https://ajax.googleapis.com
      https://ssl.google-analytics.com
      http://www.medtronicdiabetes.com/home
      http://www.post.ch/
      http://nolp.dhl.de/
      http://www.dhl.com/
      http://webtracker.tnt.com/
      https://www.fedex.com/
      https://www3.andersoncargo.com
    • If you continue to have problems accessing the site, please contact your IT department for assistance.